Contact Us

Customer service

For product questions or help with an order, delivery, a return or a refund, email service@fooruu.com.

Our support hours are Monday–Friday, 9:00 AM–5:00 PM ET. We aim to reply within one business day during these hours. If you are waiting for a reply, please check your spam or junk folder.

Help with an order

Include your order number and the email address used at checkout. For tracking or a missing item, describe the issue so we can help. Please do not send payment-card details or passwords.

For a damaged or incorrect item, contact us within 14 days of receipt and include clear photographs if available. For a standard return, contact us within 30 days of receipt to request a prepaid return label. Read our Return & Refund Policy before posting an item back.

For processing times, arrival estimates and standard delivery charges, see Shipping & Delivery.

Business information

Fooruu operated by Yuefu Keyan (Guangzhou) Biotechnology Co., Ltd.

Email: service@fooruu.com
Support Hours: Mon–Fri, 9:00 AM–5:00 PM ET
Address: Unit C035, Room 210, 2nd Floor, Nos. 26-30 Heyi Street, Sanyuanli Avenue, Baiyun District, Guangzhou, China
Registration Number: 91440111MAK5J8TJ3C
Website: Fooruu

The registered address identifies the business. Please use the return address supplied with your prepaid return label when returning an item.