Terms of service

Last updated: October 27, 2026

About these terms

This website is operated under the Fooruu brand by Yuefu Keyan (Guangzhou) Biotechnology Co., Ltd., at Unit C035, Room 210, 2nd Floor, Nos. 26-30 Heyi Street, Sanyuanli Avenue, Baiyun District, Guangzhou, China. Registration number: 91440111MAK5J8TJ3C. Shopify provides the technology used to host the store.

These terms explain use of our website and purchases made through it. Please read the product information, delivery information and applicable return terms made available before placing an order. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

Using the website

You must have the legal capacity to make a purchase or the appropriate permission from a parent or guardian where applicable. Provide accurate information, keep account credentials secure, and use the website for lawful purposes. Do not interfere with its operation, attempt unauthorized access, introduce malicious code, make fraudulent purchases, or misuse another person's information.

Products and prices

Review the selected product, pack size, quantity and price before ordering. Images and screen settings can affect how colors appear. The product description and selected options identify what is included. Prices displayed in USD are in United States dollars; any other displayed currency is identified. Applicable shipping charges and taxes are shown during checkout. We may correct errors in product information, availability or pricing. If an error affects an order, we will contact you to resolve it in accordance with applicable law rather than substitute a materially different item without your agreement.

Orders, payment and cancellation

An order is a request to purchase the items selected at checkout. Order fulfillment is subject to availability, successful payment processing and any necessary verification. We may decline an order for a legitimate reason, such as an unavailable item, a material error or suspected misuse, subject to applicable consumer law. If payment has been taken for an order we cannot fulfill, it must be refunded as required by law. To request a change or cancellation, email service@fooruu.com with your order number as soon as possible. The available options depend on the order's progress and your statutory rights.

Delivery

Delivery availability and charges depend on the destination and the items selected. Check the delivery information provided before purchase and enter a complete, accurate delivery address. Any delivery estimate is an estimate unless expressly stated otherwise. Contact service@fooruu.com about a delay, an incorrect address, or a parcel that appears lost or damaged. This section does not limit our legal responsibilities for delivering an order. See our Shipping & Delivery for current processing times, estimated arrival and standard shipping charges.

Returns and consumer remedies

You may return items purchased from Fooruu within 30 days of receipt with free return shipping and no return handling fee. Original shipping charges are not refundable, except where applicable law requires otherwise. Contact service@fooruu.com to request a prepaid return label and instructions before sending an item. For damaged or incorrect items, contact us within 14 days of receipt. See our Return & Refund Policy for the process and refund information.

Rights for faulty, damaged, misdescribed or undelivered goods, and any mandatory withdrawal or cancellation rights, remain available under applicable law. These terms do not create a blanket exclusion for jewelry or restrict those rights.

Intellectual property

Original text, design, photographs and other content on this website are protected by applicable intellectual-property law. You may use the website for personal shopping and other uses permitted by law. Do not copy or use protected content commercially without permission from the relevant rights holder. Third-party rights remain with their owners.

Privacy and third-party services

Our Privacy Policy explains the handling of personal information. Third-party services may have their own terms and privacy notices. Links do not transfer responsibility for our own obligations to another provider.

Availability and responsibility

We take reasonable steps to keep the website accurate and available, but maintenance, technical problems or events outside reasonable control can interrupt access. Any limitation of responsibility applies only to the extent permitted by law. Nothing excludes liability for fraud, willful misconduct, or any other liability that cannot legally be excluded.

Questions and disputes

Please contact us first if there is a concern so that we can try to resolve it. These terms do not deprive you of mandatory protections under the law applicable to you, your right to contact a competent consumer authority, or your right to bring a claim in a court that has jurisdiction. We do not require a waiver of those rights or impose mandatory arbitration through these terms.

Changes and contact

We may update these terms and display the revision date. Changes apply prospectively and do not remove rights relating to an earlier purchase. Email service@fooruu.com. Support hours: Mon–Fri, 9:00 AM–5:00 PM ET.