Refund policy

Last updated: October 27, 2026

30-day free returns

If you are not satisfied with your purchase from Fooruu, you may return your items within 30 days of receiving your order. Return shipping is free and we do not charge a return handling fee. Original shipping charges are not refundable, except where applicable law requires otherwise.

How to start a return

Email service@fooruu.com within the return period. Include your order number, the email address used at checkout and the item you would like to return. We will provide a prepaid return label and the instructions for sending your item back. Please wait for these instructions before posting a return, and use the address shown on the label. Our registered business address is not the address to use for returns.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, contact service@fooruu.com within 14 days of receipt. Include your order number, a description of the issue and clear photographs if available. Use the subject line DAMAGED ITEM or INCORRECT ITEM so that we can review the issue and arrange the next steps.

Missing items or orders

If an item is missing or your order has not arrived, email service@fooruu.com with your order number and details of what is missing. Please use the subject line MISSING ITEM or ORDER NOT RECEIVED.

Refunds

We will email you after reviewing your return. Approved refunds will be issued to the original payment method. Your payment provider may need additional time to display the refund; posting times vary.

Contact and consumer rights

Questions about a return or refund? Email service@fooruu.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM ET. These return arrangements do not limit any rights or remedies available under applicable consumer law, including rights relating to faulty, damaged, incorrect or undelivered goods.